Privacy Policy

Privacy Policy ok365 — Your Personal Data Protection

Ok365 takes every aspect of your personal data protection seriously. This document clearly explains the types of data we collect, how it is used, and your rights as a member. Your privacy is not merely a legal obligation to ok365 — it is a responsibility we honour wholeheartedly.

Updated: 1 January 2026
Commitment ok365 Privacy

Data protection is something ok365 takes very seriously. We invest in the right technology, procedures, and training to ensure your personal information remains safe and handled with full integrity.

256-bit SSL Encryption

All data transmitted between your device and ok365 servers is protected with industry-standard 256-bit SSL encryption. This means your personal and financial information cannot be read by any third party while in transit.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls, multi-layered firewall systems, and 24-hour monitoring. Access to your sensitive data is restricted only to staff who genuinely need it.

KYC for Your Security

The ok365 Know Your Customer (KYC) process is more than just a compliance requirement — it is an added layer of protection ensuring your identity cannot be misused by unauthorised parties on the platform.

Data Control in Your Hands

Ok365 believes you have the right to control your own data. Through your ok365 account panel, you can update personal information, manage marketing preferences, and request a copy or deletion of your data at any time.

No Data Sales

Ok365 has never sold and will never sell your personal data to any third party for marketing purposes. Your data belongs to you — it is not a business asset to be traded by ok365.

Legal Compliance

Ok365 complies with Malaysia's Personal Data Protection Act (PDPA) and applicable international data protection regulations. This Privacy Policy is updated periodically to reflect changes in law and industry best practices.

Important Note: This Privacy Policy is to be read together with Terms & Conditions ok365. By using the ok365 platform, you agree to the collection and use of your information as described in this document.

1 Scope of This Privacy Policy

This Privacy Policy applies to all users of the ok365 website (ok365.ml), the ok365 mobile app, and all services offered under the ok365 brand. This document explains how ok365 collects, processes, stores, and protects your personal information when you use our platform.

Ok365 acts as the data controller for personal information collected through this platform. We are fully responsible for ensuring your data is handled in accordance with internationally recognised data protection principles and applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

This Privacy Policy does not apply to third-party websites or services that may be linked to or from the ok365 platform. ok365 is not responsible for the privacy practices of such third-party websites or services.

2 Data We Collect

Ok365 only collects data necessary for the purposes stated in this Privacy Policy. The following are the categories of data we collect:

Data Category Example Information Requirements
Identity Data Full name, date of birth, ID card number, selfie photo Mandatory (KYC)
Contact Data Email address, phone number, residential address Mandatory
Financial Data Bank account number, bank name, deposit and withdrawal records Mandatory
Account Data Username, password (encrypted), login history Mandatory
Game Data Betting history, game activity, wins records Automatic
Technical Data IP address, device type, web browser, location data Automatic
Communication Data Customer support chat records, feedback Where applicable

3 How We Collect Data

Ok365 collects your personal data through various legitimate channels:

  • Account Registration: When you register an ok365 account, you provide basic information such as your name, email, phone number, and password.
  • KYC Verification: To meet compliance requirements, you are asked to upload your identification document, a selfie, and proof of address during the KYC process.
  • Financial Transactions: When you make a deposit or withdrawal, ok365 records transaction details including the amount, payment method, and bank account number.
  • Platform Usage: Technical data is collected automatically as you browse and use the ok365 platform, including IP address, device type, and usage patterns.
  • Customer Support: When you contact the ok365 support team via live chat or email, those conversations are recorded for quality and compliance purposes.
  • Cookies and Similar Technologies: ok365 uses cookies and tracking technologies to enhance the user experience and collect platform analytics data.

4 Purpose of Data Use

Ok365 uses your personal data solely for the following purposes:

  • Operating and managing your account, and processing financial transactions securely and accurately.
  • Conducting identity verification (KYC) and Anti-Money Laundering (AML) procedures as required by law.
  • Detecting and preventing fraud, account abuse, and unlawful activity on the ok365 platform.
  • Providing effective customer support and resolving disputes or complaints.
  • Sending important notifications related to your account, promotions, and platform updates (subject to your preferences).
  • Meeting the legal obligations and compliance requirements applicable to ok365.
  • Enhancing the functionality, security, and user experience of the ok365 platform based on anonymised analytics data.
  • Implementing a Responsible Gaming program, including monitoring for concerning gambling patterns.

Ok365 does not use your personal data for any other purpose without obtaining additional consent from you.

5 Data Sharing with Third Parties

Ok365 does not sell your personal data. However, under the limited circumstances described below, we may share your data with trusted third parties:

  • Payment Providers: Payment gateways and banks that process your deposit and withdrawal transactions require the financial information necessary to complete those transactions.
  • KYC Verification Providers: Third-party identity verification service providers integrated with the ok365 platform to securely process your KYC documents.
  • Regulatory Authorities: ok365 fully complies with lawful disclosure requests from law enforcement agencies, courts, or relevant regulatory authorities.
  • Technical Service Providers: Cloud infrastructure providers, cybersecurity services, and analytics partners that help ok365 operate the platform — all bound by strict confidentiality agreements.
  • Game Providers: Game software companies may receive the game session data required to operate games correctly, but do not receive your personal identity information.

All third parties that receive ok365 data are required to comply with security and privacy standards equal to or higher than ok365's own standards.

6 Cookies & Tracking Technologies

Ok365 uses cookies and similar tracking technologies to improve your experience on the platform. There are several types of cookies used:

  • Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Preference Cookies: Saving your settings and preferences, such as preferred language and display options, for your convenience.
  • Analytics Cookies: Helping ok365 understand how users interact with the platform for continuous improvement purposes. This data is collected anonymously.
  • Security Cookies: Used to detect and prevent fraudulent activity and to ensure the integrity of the ok365 platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of the ok365 platform.

7 Data Retention Period

Ok365 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by law:

  • Active Account Data: For as long as your account is active, ok365 retains all data necessary to operate your account securely.
  • Data After Account Closure: Financial transaction records and KYC documents are retained for a minimum of 5 years after account closure to meet AML and PDPA legal requirements.
  • Communication Records: Customer support conversation logs are retained for 2 years for reference and dispute resolution purposes.
  • Technical Data: Access logs and anonymised analytics data are retained for 12 months before being automatically deleted.

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with ok365's established procedures.

8 Your Rights

As an ok365 member, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of all personal data that ok365 holds about you at any time.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data held in our records.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Restriction

You have the right to request that ok365 restrict the processing of your data under certain circumstances provided by law.

Right to Data Portability

You may request your personal data in a structured, machine-readable format for data portability purposes.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

To exercise any of the above rights, please contact the ok365 support team via live chat or email. ok365 will process your request within 30 business days.

9 Data Security

Ok365 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL/TLS encryption for all data communications between your device and ok365 servers.
  • Encryption of sensitive data such as passwords and financial information in our databases using industry-recognised encryption algorithms.
  • Role-based access control (RBAC) ensuring ok365 staff only access the data required for their specific duties.
  • Continuous 24/7 security monitoring and an automated intrusion detection system.
  • Regular security audits and penetration testing conducted by independent security experts.
  • A clear incident response procedure to address any security breaches swiftly and effectively.
  • Mandatory security awareness training for all ok365 staff who handle personal data.

While ok365 takes all reasonable precautions, no security system can guarantee absolute protection. If you suspect any suspicious activity on your account, please contact ok365 support immediately.

10 Changes to This Privacy Policy

Ok365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in law, industry practices, or platform operations. The "Last Updated" date at the top of this page will be revised whenever amendments are made.

For material changes, ok365 will provide clear notice via the platform or by email to the address registered in your account at least 14 days before the changes take effect. Continued use of the ok365 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

Ok365 encourages you to review this Privacy Policy periodically to ensure you are always informed of how we protect and manage your personal data.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ok365 handles your personal data, please contact the ok365 Data Protection Officer through the following channels:

Live Chat: Available 24 hours a day, 7 days a week via the ok365 platform

Ok365 is committed to responding to all privacy-related inquiries within 5 business days. If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.

Your Data Is Safe. Join ok365 with Confidence.

Ok365 safeguards your personal data with the latest encryption technology and a transparent privacy policy. Register now and enjoy a safe, fair, and exciting betting experience alongside over 150,000 active members in Malaysia.

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